...Functional OverviewTransparent Data flowThrough its transparent data flow, rapidHELP is always just a mouse click away from all relevant data...Customer TicketsWhen you create a new ticket, the software automatically displays that customer????s history, at the same time providing a knowledge base thatcontains all customer information concerning hotline contracts, support issues and the hardware and software used...Uniform GUI for Administrators and UsersrapidHELP administrators use the same GUI as the users...
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